Introduction
At HandymanBro, we are committed to providing high-quality home repair and maintenance services through our platform at handymanbro.com. This Return and Refund Policy outlines the process for requesting refunds or resolving issues related to our paid services, such as repair bookings or subscription-based maintenance plans.
Eligibility for Refunds
If you are dissatisfied with any paid service (e.g., home repair bookings or maintenance plans), please contact us within 7 days of service completion or booking confirmation. Based on our review, we may offer one of the following at our discretion:
- A full or partial refund.
- A follow-up service to address specific concerns.
- A discount on future services.
Refund Restrictions
Refunds will not be issued for:
- Free consultations or estimates, as no payment is involved.
- Subjective dissatisfaction with properly completed services (e.g., preferences for methods used, if the work meets agreed standards).
- Requests made more than 7 days after service completion or booking confirmation.
- Unauthorized use of subscription services, which violates our Terms of Use.
Service-Specific Conditions
- Service Review: Please inspect the completed work (e.g., repairs or maintenance) upon delivery and report issues within the 7-day refund period.
- Service Limitations: Some repairs may be subject to material availability or property conditions, which will be communicated during booking.
- Access Issues: Report any issues preventing service delivery (e.g., scheduling conflicts) promptly, with details, to qualify for a refund or rescheduling.
Cancellation Policy
- Subscriptions: For recurring maintenance plans, cancellations made at least 24 hours before the next billing cycle are eligible for a full refund of the upcoming payment. Cancellations after this period may not be refunded for the current cycle.
- One-Time Services: Cancellations for one-time repair bookings are eligible for a refund within 7 days of booking, provided the service has not been performed.
- Non-Delivery: If a booked service is not delivered as promised (e.g., technician no-show), you are eligible for a full refund upon verification.
Refund Request Process
To request a refund or report an issue:
- Email us at [email protected].
- Include your booking date, service type, and details of the issue.
We will review your request and respond within 3 business days.
Refund Processing
Approved refunds will be processed within 7 business days of approval and issued to the original payment method. If the original method is unavailable, an alternative method (e.g., bank transfer) will be used. No additional fees will be charged for processing.
Contact Us
For questions about this policy, contact us at:
HandymanBro
Email: [email protected]